Our 30 day money back guarantee* is based off of curriculum shipment and/or online course start date. The exception to this is Live Online Courses, Live Online Packages and Elite Program/Courses - Refunds for these products can only be provided if withdrawal request is made within two weeks (14 days) following the course start date. This does not include registration fees or shipping and handling fees, which are always non-refundable.An official Bridgeway Academy withdrawal form must be completed and submitted for the refund to be issued. If your student needs to be withdrawn from Bridgeway Academy, please contact your academic advisor for the appropriate form, which can be emailed to you. Please note: You must submit the form online within 10 business days for refunds to be processed. Failure to return the form within the stipulated time will result in forfeiting any applicable refund. No refund credit will be applied to future enrollments with Bridgeway Academy. *Please note: All Hope Packages include a non-refundable $395 Evaluation Fee. 14 Days for Elite Program, Live Online Packages, and Live Online Courses. Refund is on course fees only. 5 Days for Dual Enrollment Courses.