Parents and Prospects Parents and prospects can reset their username and password by clicking on Forgot your username or password? Watch the video below for more information.

Enrolled Students Enrolled students can recover their Microsoft password by clicking on Forgot Password after entering their Microsoft ID and verifying their identity either through a mobile phone number or an alternate email address.


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Enter your Bridgeway Microsoft username and the characters shown in the picture and click Next to continue.


Enter the email address or mobile phone number you registered when creating your account. Check your email or mobile phone to retrieve your verification code.


Enter your verification code and you will be prompted to enter your new password: