A user account is not required to access support articles, interact with the chatbot, or submit support tickets. However, if you want to review the status of your submitted support tickets, you do need to activate your Bridgeway Help Center account. This process is very easy.


You will receive an activation email in the email account you used when submitted the support ticket. Here is what that email looks like:



To activate your account, click on the activation link. You will be prompted to create a password to create your account.



Logging in to your Bridgeway Help Center Account


After you have activated your account, simply go to help.bridgewayacademy.com to login. Your username is the email address you used when you created your account and your password is the password you used when activating your account. 


If you forget your password, use the password reset option on the login page. You will receive a reset password link in your email.